Deployment Manager
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 6-month contract to hire
Location: Remote
Pay: $45.00 - $60.00
Hours: standard business hours
The Deployment Manager coordinates franchise PMs and deployment service partners to ensure all deployment projects are staffed appropriately every week
• Interfaces with project management to determine weekly project start requirements
• Interfaces with deployment partners to confirm resource availability
• Interviews field technicians for tiger team support
• Engages tiger teams to provide project support
• Can interview technicians and determine qualifications
What you’ll do as the Deployment Manager:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Ensures NA deployment projects are staffed with appropriate field technicians to execute the scope of work.
- Works with service partners directly to help manage the day-to-day activities of the technicians.
- Helps identify and work to train incoming resource to Ciena methods and standards also can guide technicians to online training and Ciena bootcamps to advance skill levels.
- Coordinate between internal and external teams to ensure the techs are properly trained and equipped. Can prepare detailed reports on field activity and report to senior leadership.
What you will bring to the team:
- Customer Focused - Acts to add value to customer relationship through concrete actions and decisions
- Critical Thinking / Analysis- Analyzes Multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions
- Judgment - Makes Complex decisions/Judgment considering multiple alternatives
- Decisiveness - Delivers decisions in the face of completing alternatives
- Developing Others - Creates Development Opportunities to foster the teams learning
- Organizational Awareness - Understands formal and informal structure and the climate / culture of the organization
- Understands JIT (Just in Time) concepts as they pertain to EF&I Field Projects
- Outstanding planning, scheduling, and coordination skills
- Is self-motivated and can work from high level departmental goals
- A team player that will work well in a cross functional team environment
- Must have proficiency with various software applications including Microsoft Word, PowerPoint, Excel, Microsoft Project, Zoom, Microsoft Teams, PowerBI and complex databases.
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.